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OC - Hospitality and Customer Service Fundamentals

OC - Hospitality and Customer Service Fundamentals

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$45.00 - Member

$63.00 - Non-Member

5.00 General CE Credits
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63.00
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Description
The health of a business depends on the strength of its customer relationships. This course will zero in on the fundamentals of customer service. You’ll learn how customer service impacts your department, how to balance being personable and being professional, and how you can meet and exceed customer expectations.
 
Learning Objectives: 
  • Learn how to balance both personable and professional customer service
  • Identify and create strategies to go the extra mile for the patient/resident experience
  • Learn how to respond to an upset or abusive customer 

Course login is valid for 1 year from date of purchase. No online course extensions will be granted. All online courses are non-refundable. CE credit will be given upon successful completion of all required areas of the course including the quiz and evaluation form.

Level IIThis course is a level II continuing competence.
View continuing competence level descriptions here.
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      © 2021 Association of Nutrition & Foodservice Professionals